At Cryplio, we strive to provide seamless cryptocurrency payment solutions for all users. Our Refund and Returns Policy applies to any issues related to transactions processed through our crypto payment gateway and lasts for 30 days from the date of the transaction.

Eligibility for Refunds
To be eligible for a refund, the issue must be directly related to a failure or error in our crypto payment platform (e.g., a transaction not processed correctly due to our system). Refunds are not applicable for user errors, such as sending funds to an incorrect wallet address, or for blockchain network delays beyond our control.

Non-Refundable Situations
Certain situations are not eligible for refunds, including:

  • Transactions completed successfully but later disputed due to user error.
  • Fees charged by blockchain networks (Cryplio itself offers zero-fee services).
  • Any transaction older than 30 days from the date of processing.

Refund Process
If you believe you’re eligible for a refund, contact us at support@cryplio.com with proof of the transaction (e.g., transaction ID). Once your request is received and reviewed, we’ll notify you via email about the approval or rejection of your refund.

Processing Refunds
If approved, your refund will be processed and returned to the original cryptocurrency wallet used for the transaction, or an alternative method if agreed upon, within 7-14 business days. Due to the nature of cryptocurrency transactions, refund timelines may vary based on network conditions.

Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your wallet for the transaction. Then, ensure the wallet address provided is correct. If the issue persists, please contact us at support@cryplio.com for assistance.

User Responsibilities
Users are responsible for ensuring the accuracy of wallet addresses and transaction details when using our cryptocurrency payment solutions. Cryplio is not liable for losses due to incorrect information provided by the user.

Need Help?
For any questions related to refunds or our crypto payment gateway, feel free to contact us at support@cryplio.com. Our team is here to assist you!

Last Updated:
This Refund and Returns Policy was last updated on April 27, 2025.